About Our Client
A Salesforce Consulting firm providing end-to- end custom software solutions built on the #1 CRM - Salesforce, ensuring adaptability and lower development costs. They develop software solutions to automate complex operational processes.
Case Overview
Our client's flagship product is a user management platform, fully integrated with Salesforce. It helps users in streamlining the user registration process and automating complex price configurations in a secure manner. The trend of technology is continuously evolving to meet the demands of customers and there is a high impact on an application if it is not aligned with the current technology, therefore the client wanted to keep its product up to date. Our client was looking for a long-term Salesforce technology partner who can help them improve and maintain their product.
Client’s Challenges
- Their product had lots of scope for improvement in terms of technology & development strategy. The product was running on outdated plugins and frameworks, making it difficult to add more enhanced features for a better user experience.
- Calendar, which is the heart of their application but was also outdated. Therefore, making changes was a challenging task.
- Usability issues across the application were hindering the end-users from performing the desired tasks.
Hexaview's Solutions
Our team at Hexaview performed the following activities:
- Implemented changes in the calendar as required by the client. It was a challenging task for the team as no community help was available for this update due to the obsolete version.
- Fix lots of usability issues and deployed them for the end-users to make the application user-friendly.
- Deployed all the components to feature branches in bitbucket and created pull requests to the Hexaview base branch for review.
Impacts
- Hexaview helped the client successfully customize the existing functionality and get the maximum benefit for our client and the end-users.
- The client was pleased with the resulting solutions and is continuing to collaborate for similar upcoming requirements.
Key Success Factors
- Hexaview is a registered Salesforce consulting partner, having a team of globally certified and experienced engineers and QAs.
- Being a leading digital transformation firm, Hexaview's major success lies in its relationship with technology. We carefully analyze each tech decision and are committed to innovating our processes continuously.
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