About the Client
A human services agency, providing a myriad of home and community-based high-quality and culturally specific behavioral health services. Their goal is to reduce the health disparities and improve the outcomes for everyone.
Case Overview
The client needed a new Healthcare management platform. They had worked with different vendors in the past to implement a comprehensive care management solution. However, they still did notfeel they had the right care management solution that can meet their full range of business needs.
Client’s Challenges
The client required a custom healthcare management platform that could ensure uniform connectivity, process visibility while handling patients, the local care team, and the central office. A few of their strategic objectives included:
- Provide an enterprise-class healthcare management solution that helps care leaders ensure the members are getting appropriate care.
- The solution must be highly secure and safe as the data is sensitive in nature.
- Automation for case assignments to care managers so that timely care can be provided.
- Eliminate repetition and inconsistency in the data.
- Create a highly integrated system to provide a single view of a community member and a single place for care coordination.
Hexaview’s Solution
Hexaview's Salesforce team supported the client by providing the following solutions:
- Implemented MFA: Added an extra layer of security to the platform.
- Data Model Setup: We used standard objects in the Health Cloud and created object relationships to eliminate the redundancy in data.
- Automation: Added assignment rules to automate the case assignment process.
- Reports & Dashboards: Created reports and dashboards to get stats related to patients' data.
- Tableau Dashboards: Enhanced the existing Tableau dashboards to provide better visualization, powerful computation, better user experience, and quick insights of data.
- Automatic reminder: Added a reminder functionality for the therapists/front desk officers to send notifications of any survey which needs to be updated/filled at regular intervals.
Impacts
- Hexaview helped the client successfully adapt and get the maximum benefit out of their Salesforce Health Cloud-based Care management solution.
- We worked closely with the client's team for demos, training, and platform maturation.
- The client is pleased with the resulting solution.
- We collaborated with the client on an ongoing basis, supported the delivered solution and helped the client grow and prosper.
Key Success Factors
- Hexaview is a registered Salesforce consulting partner, having a team of globally certified and experienced engineers and QAs.
- Being a leading digital transformation firm, Hexaview's major success lies in its relationship with technology. We carefully analyze each tech decision and are committed to innovating our processes continuously.
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